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When things go wrong—from hair policy disputes to racism incidents—how a school responds matters more than the event itself. Respond with integrity.
"Say clearly, "That's racist. Stop." Don't investigate first."
"Take them aside and say, "That was not okay. I'm taking this seriously.""
"Separately and firmly, explain why it was racist and issue a clear consequence."
"Write down everything. Patterns are critical for future intervention."
"Both sets of parents need to know what happened and how it was handled."
"Regularly check in with the victim to ensure they feel safe."